Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Gailerie, a home-based nail service operated by Avegail Tongol ("Gailerie", "we", "us"). They apply when you book an appointment, receive a service, or use www.gailerie.com.

By booking an appointment or using the site, you confirm you have read, understood and accepted these Terms and our Privacy Policy. If you do not agree with them, please do not book.

2. Our services

Gailerie provides cosmetic nail services, including gel polish, soft gel nail extensions and gel polish removal. Services are performed by a nail technician, one client at a time, by appointment only.

Our services are cosmetic. They are not medical treatment, and nothing we say is medical advice. If you have a nail or skin condition that may need treatment, please see a doctor or dermatologist. We may decline to perform a service where we believe it is unsafe, unsuitable, or likely to damage your natural nails — and we will explain why and offer an alternative wherever we can.

3. Booking & confirmation payments

• Appointments are booked through our online scheduling page. After booking, please message our Facebook or Instagram page with a reference photo of the design you would like and your email address — the design is planned from that message, not from the booking alone.
• A booking is not final until we confirm it. We will email you within 24 hours of your booking to confirm whether the design you sent is possible in the slot you reserved, or to suggest an alternative.
• Your appointment is added to your calendar when you book, and that calendar entry is your record of it — we do not send a separate booking confirmation email. The reschedule and cancel links are in the event description, so please keep it.
• A confirmation payment may be required to hold longer appointments, first visits, or bookings that include extensive nail art. You choose how to pay it: 50% of the quoted price, a flat ₱200, or the quoted price in full. Whatever you pay comes off your total on the day.
• Rescheduling never costs you the confirmation payment. It carries over to your new appointment, however many times you move it — see section 5 for the notice we ask for.
• Please book the correct service and add removal if you are wearing product from another technician. If the booked slot is too short for the work requested, we may need to reduce the scope or reschedule.

4. Prices & payment

• Prices listed on this website are starting prices. Final cost depends on length, shape, the complexity of any art, and removal or repair of existing product.
• You will be quoted the full price before any product is applied. If you are not happy with the quote, you may leave without charge (less any confirmation payment already made).
• Payment is due in full at the end of your appointment unless agreed otherwise.
• We accept cash, bank transfer, and e-wallets including GCash and Maya. We do not accept card payments.
• Prices may change at any time. The price that applies is the one quoted to you at your appointment.
• Tips are appreciated and never expected.

5. Cancellations, reschedules & late arrivals

Because appointments run one client at a time, a missed one cannot be filled at short notice. Please treat the times below as firm.

• Notice period. Please give at least 24 hours' notice to cancel or reschedule. Open the appointment in your calendar and use the Reschedule or Cancel link in the event description. Those links update the calendar immediately; a message asking to move an appointment may not be seen in time.
• Late cancellation. Cancelling with less than 24 hours' notice makes your confirmation payment non-refundable. Rescheduling instead keeps it — so if you are unsure, move the appointment rather than cancelling it.
• No-show. Failing to attend without notice makes your confirmation payment non-refundable. Future bookings may require the full price up front.
• Late arrival. Please arrive on time. If you are more than 15 minutes late, we may need to shorten your service, simplify the design, or reschedule you — the full booked price may still apply.
• Repeat rescheduling. We may decline further bookings after repeated late cancellations or no-shows.
• If we cancel. If we have to cancel or reschedule — illness, emergency, or anything outside our control — you will receive a full refund of any confirmation payment, or priority rebooking at a time that suits you.
• Genuine emergencies. Life happens. Tell us what has gone on and we will use common sense; fees are applied at our discretion.

6. Health, safety & disclosure

You agree to tell us, before your appointment begins, if you:

• have any allergy or sensitivity, particularly to acrylates, gels, adhesives, latex or acetone;
• have a nail or skin infection, fungal infection, open wound, eczema, psoriasis, or any condition affecting the hands or nails;
• have diabetes, a circulatory condition, a compromised immune system, or take medication that affects healing or skin sensitivity;
• are pregnant or breastfeeding;
• have had a reaction to a nail service before.

We may decline or modify a service on health and safety grounds — including where there is a visible infection or damage that needs to heal first. We reserve the right to refuse service to anyone whose presence poses a health, safety or hygiene risk, and to ask anyone behaving abusively toward the technician to leave.

Please do not attend if you are unwell with something contagious. Contact us and we will rearrange without penalty.

Patch testing. If you have never had gel products applied, or you have a history of reactions, ask us about a patch test at least 24–48 hours before your appointment.

7. Your responsibilities

• Provide accurate contact details and keep them up to date so reminders reach you.
• Disclose the health information described in section 6, honestly and in advance.
• Arrive with clean hands and, where possible, without oils or hand cream applied.
• Tell us during the appointment if anything feels uncomfortable, hot, or wrong. We would far rather adjust than have you sit through it.
• Follow the aftercare advice we give you.
• Treat your technician, and the home you are visiting, with respect.

8. Aftercare, repairs & refunds

Enhancements are cosmetic and subject to normal wear. How long a set lasts depends on your nail growth, your daily activity and your aftercare.

• If something breaks, message us. Send a photo to our Facebook or Instagram page as soon as it happens, so we can fit you in quickly. The sooner we see it, the more likely the nail can be saved rather than rebuilt.
• Whether a repair is free. We look at each one case by case. Where the fault is in how the set was applied, we repair it at no charge within 7 days of your appointment. Where the damage came from picking, peeling, biting, impact, or using your nails as tools — or where the extension was removed by someone else — a fee applies. We will tell you which it is, and what it costs, before starting any work. Repairs requested after 7 days are chargeable.
• Not satisfied? Tell us before you leave your appointment. We will correct the work at no charge wherever it is reasonably possible.
• Refunds. Because our services are performed personally and cannot be returned, we do not offer refunds on completed services. Where something has genuinely gone wrong, our remedy is to correct or remove the work at no charge. This does not affect any rights you have under consumer law that cannot be excluded.
• Removal elsewhere. We are not responsible for the condition of your nails after another technician removes or works over our product.

9. Photography & content

We may photograph or film finished work for our portfolio, website and social media. These images normally show hands only.

• Tell us at any point if you would prefer not to be photographed — that is completely fine and will not change your service.
• We will not use your name, face or any identifying detail without your explicit permission.
• You may ask us to remove a published image of your nails at any time, and we will do so as soon as reasonably possible on channels we control.
• We own the copyright in the photographs we take. You are welcome to reshare them with credit to Gailerie.
• If you send us reference images, you confirm you have the right to share them. Designs are always interpreted in our own hand and results may differ from a reference.

10. Guests, children & minors

• Appointments are one client at a time, in a private home. Please do not bring additional guests unless you have arranged it in advance.
• For safety reasons, children who are not being serviced cannot be supervised by the technician and should not attend appointments.
• Clients under 18 require the consent of a parent or guardian, who must make the booking. Clients under 16 must be accompanied throughout by a parent or guardian.

11. Website use

You agree not to:

• use the site for any unlawful purpose or in breach of these Terms;
• attempt to gain unauthorised access to the site, its servers, or any connected system;
• introduce malware, or interfere with the site's operation or security;
• scrape, harvest or systematically extract content or contact details;
• submit false booking information, or make bookings you do not intend to keep;
• copy, reproduce or republish substantial parts of the site without permission.

We may suspend or withdraw access to the site, or refuse a booking, if these Terms are breached.

12. Intellectual property

The Gailerie name, logo, site design, text, and all photographs of our work are owned by Gailerie or licensed to us, and are protected by copyright and trade mark law. You may view and share the site for personal, non-commercial purposes. Any other use — reproduction, adaptation, or commercial use — requires our written permission.

13. Third-party services

Booking, payment, messaging and analytics are provided through third parties, including HubSpot for scheduling, forms and client records. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for their availability, or for losses caused by their failure, though we will always help you sort out a booking problem caused by a technical fault.

14. Disclaimers

The website and its content are provided "as is" and "as available". We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that the information on it — including prices, timings and availability — is always complete or current.

Service outcomes vary between individuals. We do not guarantee a specific wear time, a precise colour match, or an exact reproduction of a reference image.

15. Limitation of liability

To the fullest extent permitted by law, Gailerie and Avegail Tongol are not liable for indirect, incidental, special, consequential or punitive losses, or for loss of profit, income or opportunity, arising from your use of the site or our services.

Our total liability to you for any claim connected with a service is limited to the amount you paid for that service.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

16. Indemnity

You agree to indemnify Gailerie against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the site, or your failure to disclose relevant health information as described in section 6.

17. Governing law & disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law rules. The courts of Pampanga, Philippines have exclusive jurisdiction over any dispute, except that consumers may bring proceedings in their local courts where the law gives them that right.

If something goes wrong, please talk to us first — message our Facebook or Instagram page. Nearly everything is resolved with a conversation.

18. Changes to these terms

We may update these Terms from time to time. The version that applies to your appointment is the one published on the date you booked. Material changes will be highlighted on this page, and the "last updated" date will change. Continuing to use the site or book with us after an update means you accept the revised Terms.

If any provision of these Terms is found unenforceable, the rest remains in force.

19. Contact

• Facebook: facebook.com/gailerienails
• Instagram: instagram.com/gailerienails
• Post: Gailerie, Camachiles Phase 2, Mabalacat City, Pampanga

See also our Privacy Policy.